Posts Tagged ‘Hiring’

Business Employee vs. Assistant…Whom to Hire First?

Monday, November 26th, 2012

Hope you had a great Thanksgiving Holiday!  We know a few New Dentists out there are planning to open a new practice and are currently thinking about hiring staff to help run it.


So, who do you hire first?  You could say it’s a bit like the chicken or the egg analogy, which comes first, the business employee or the doctor’s assistant. For new dentists who are opening their first practices, few can afford to hire multiple employees, so they typically must choose between hiring an assistant and hiring a business employee initially.


There are advantages and disadvantages to hiring either at the outset, but dentists should look for an assistant with front desk experience. In addition, if the new practice has computers in the operatories many of the front desk duties can be handled chairside, such as scheduling appointments and collecting payments. And if the doctor has an assistant, s/ he can work out of two rooms and that helps to increase production.


If the dentist is hiring an employee to perform both jobs temporarily s/he should hire for the business skills. That person needs to be nurturing and friendly, but s/he also need an analytical and logical side because s/he will be handling insurance, asking patients for money, organizing the schedule. Additionally, think long term. A new dentist wants to look for someone that they would like to keep on staff for many years.



We invite you to share your thoughts with us here.  Have a hiring nightmare story or question? Let us know.


Need more help with Hiring The Right Employee?  Check out our Recruitment and Hiring section of our Bookstore at

Hire Smart, Hire the Best

Thursday, April 5th, 2012

Hiring quality employees is not unlike providing quality dentistry. It requires planning, use of the right tools, and a methodical process. Establishing well polished hiring procedures from day one will save new dentists a career of regrettable hiring decisions.


It all begins with a little thought. Take 15 minutes and consider what you want this person to do. Once you’ve done that, update or write a job description for the job tailored to attract the employee you need. Include the job title, job summary, and specific duties. This is a simple yet critical tool in the hiring process. It clarifies what skills the applicant must possess and explains what duties they would perform.


When advertising, include salary range, location, hours, and importance of the position in your wording. Promote the advantages of your practice, “new technology, flexible hours, friendly and progressive environment.” Advertise in a variety of media, including employment websites, etc.  And encourage applicants to email resumes to expedite the process.


When reviewing resumes, look for those that explain skills and detail work experience chronology. Don’t assume that experience translates into good employees. Keep an eye out for resume red flags, e.g. only listing years rather than specific employment dates such as 2009-2011.


When you’ve narrowed your list to the top five, pre-screen potential candidates by phone. You want to use the conversation to address your most pressing concerns immediately, such as gaps in work history, salary expectations, etc.


During the face-to-face interview, ask the applicant to specifically explain past responsibilities. Be sure to ask open-ended questions such as, “How would you describe your previous employer?” Test for the best. Take advantage of Internet testing tools that are now available to dentists. Such testing has been used in the business sector for years to help companies identify the better candidates for specific positions. And finally, check references.


Still looking for more resources on how to hire the best employee? Go Here Need help with new employee testing? Click Here