By James V. Anderson, DMD, CEO founder eAssist Dental Solutions

Cultural fit is the likelihood that a job candidate will be able to conform and adapt to the core values and collective behaviors that make up an organization.

To date, there are about five hundred people working for eAssist Dental Solutions as independent contractors and employees in various departments and job duties.  One thing they all have in common is that they understand and embrace the culture of eAssist Dental Solutions.

Sure, I look for certain minimum requirements in my dental billers such as:

Years of dental front office management experience and knowledge

The ability and desire to set your own schedule and work remotely from your home

Self-motivated to achieve goals without being managed

Friendly and professional phone skills

Computer skills and applicable knowledge of the internet environment

Core values define what your organization believes and how you want your organization resonating with and appealing to employees and the external world. The core values should be so integrated with your employees and their belief systems and actions that clients, customers, and vendors see the values in action.

Our core values start with being proactive about your life and being accountable for your actions. Believing that your life doesn’t just “happen.” Whether you know it or not, it is carefully designed by you. The choices, after all, are yours. You choose happiness. You choose sadness. You choose decisiveness. You choose ambivalence. You choose success. You choose failure. You choose courage. You choose fear. Just remember that every moment, every situation, provides a new choice. And in doing so, it gives you a perfect opportunity to do things differently to produce more positive results.

Proactive people recognize that they are “response-able.” They don’t blame genetics, circumstances, conditions, or conditioning for their behavior. They know they choose their behavior. A proactive person uses proactive language–I can, I will, I prefer, etc. A reactive person uses reactive language–I can’t, I have to, if only. Reactive people believe they are not responsible for what they say and do–they have no choice.

For me, cultural fit is the bigger picture, more than job skills or work experience.  Some things like skills can be taught, but values come from within the person.  Someone who shares your core values by living them instinctively knows what you want and what the business needs to succeed.

Dr. Anderson headshotJames V. Anderson DMD is a practicing dentist in Syracuse, Utah and is the CEO/Founder of eAssist Dental Solutions, the largest national dental insurance billing company ( in the U.S.    

Dr. Anderson understands the challenges facing today’s dental teams and since 2009 has been providing proven solutions to dental/medical insurance billing, patient portion billing, accounting for dentists and related management services.  He can be reached at

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