Archive for September, 2018

Are You Ready For A Second Location?

Thursday, September 20th, 2018

By Dawn Christodoulou, President/Owner of XLDent

After reviewing another month of stellar reports, you are feeling confident that your patient-focused style, team, and community presence have rounded up the best patients around. Adding an associate or two is sounding more and more like a great idea. You are confident that you have the know-how for business that is required for taking on the challenges with this type of expansion. Hopefully, there will be a doubling of profits in this venture – but watch closely for the doubling of risks too!

Just like in real estate, consider the location of the practice first. Is the community able to support another dental practice? Preferably, it’s one with a growing population of families. It’s worth considering buying an existing practice in a nearby area, because they already have a patient base established, and negotiations can include the selling dentist staying on for a few weeks to transition the practice. This can prevent a mass exodus of patients from the practice, while the new team is settling in.

When considering associate doctors to expand the new care team, word-of mouth recommendations are a great starting point. Dental school alumni and study club groups can provide some direction on potential candidates. Perhaps adding a specialist to your team and providing a wider range of services will be just the competitive edge your practices need. Don’t rush this part of the process. It will likely take multiple meetings and interviews to realize a good fit. You will want someone with a similar drive to grow the practice, and similar views on the best way to care for patients.

What about software? We would be remiss if we didn’t talk about the heart of the practice’s organizational structure, claims management, and record-keeping. There is a misconception that, if you have more than one location, you must have cloud-based software. This is not the case. XLDent offers a solution called “replication”, in which multiple offices are running instances of the database locally, as well as writing to each other database instantaneously. Staff has access to all records, patients can move freely between locations, and business operations can be done on an organizational level. This helps streamline day-to-day processes and can be especially helpful if your associate is on call for the weekend and needs to see the chart and x-rays for an emergency patient at the opposite office from where they usually go for treatment.

Goals for expansion can certainly be achieved with careful planning, management of risks, and an outstanding team beside you. Choosing a location, team, and business software to meet your needs will give your practice a strong foundation for growth in any direction.

To connect with XLDent, call 800-328-2925 or email xldentinfo@xldent.com

DawnDawn Christodoulou is the President/Owner of XLDent. She has more than 25 years of experience computerizing dental offices and helping both new and established practices streamline electronic workflows for increased efficiency, improve patient engagement, and achieve maximum profitability. Dawn is also a member of ADA SCDI Working Groups 11.1 Standard Clinical Architecture and 11.9 Core Reference Data Set.

Leading Your Team Involves Developing Emotional Intelligence

Thursday, September 6th, 2018

By James V. Anderson, DMD, CEO/Founder eAssist Dental Solutions

When you first open a dental practice, you may not have what you consider a “team” of people.  There may be you and one other person that helps at the chair and at the front desk.  Even so, developing emotional intelligence is critical to communicating with your employee(s) and your patients.  “Emotional Intelligence” simply put is the ability to handle even the most awkward social situations with aplomb and make others feel at ease.

I know, they don’t teach this in dental school and I wish that they did.  When you open a new practice or buy an existing one there will be days when you are pushed to your limit and keeping your cool under pressure is slipping through your fingers.  Recognizing and understanding your own emotions is a critical part of emotional intelligence.  To become self-aware, you should be capable of monitoring your own emotions and how you are perceived by others.  Self-regulation requires that you manage your emotional response in a proper fashion.  When communicating with staff or patients there is the right time and the right place to express your emotions.  Learning important social skills that include active listening, verbal and non-verbal communication skills, leadership, empathy and persuasiveness is vital to building your reputation as a caring clinician.

One of the most important skills you can learn is that of empathy.  Putting yourself in someone else’s shoes for even just a moment will help you to communicate with care.  Patients will present you with their dental needs and at the same time, with empathy, you will be able to sense when they are feeling sad, angry or depressed.  Understanding your patient’s state of mind is key to emotional intelligence.

Motivating your staff to improve their skills and be accountable for doing great work is a key component of emotional intelligence.  Some people are not motivated by money and rewards, but have a passion that goes beyond the external.  Being attuned to this type of behavior will help you show your commitment to their development.

From my experience, getting coaching in this area from the very beginning of your practice development will help you create an environment where your patients and employees will want to stay, be loyal and promote you to the community.

Sources to help in your quest to improve emotional intelligence:

Goleman, D. (1998) Working with Emotional Intelligence. New York Bantam

Emotional Intelligence 2.0 by Travis Bradberry

 

James V. AndDr. Anderson headshoterson DMD is a practicing dentist in Syracuse, Utah and is the CEO/Founder of eAssist Dental Solutions, the largest national dental insurance billing company (www.dentalbilling.com) in the U.S. 

Dr. Anderson understands the challenges facing today’s dental teams and since 2009 has been providing proven solutions to dental/medical insurance billing, patient portion billing, accounting for dentists and related services for management of the accounts receivables.  He can be reached at james.anderson@eassist.me