Do your patients have a positive experience when they call your office?
Are you losing patients due to poor customer service and phone skills?
Listen to an example call here:
Recorded Telephone Evaluations
The patient's first impression of your practice starts with a phone call. It is important to know how your calls are answered and processed.
We will have experienced professional mystery patients call your office for the purpose of evaluating the new patient experience, phone etiquette, hold times, sales ability, customer service and ease of scheduling first available appointments. You will receive a written report and a recording of the call wthin 48 to 72 hours of the call. Three telephone calls are made over a two week period during patient hours on different days and times to provide an overall assessment. Let McKenzie Management help you to identify and solve problems that are hindering patient satisfaction.
Make an exceptional first impression with OUTSTANDING phone skills!