Archive for the ‘Patient Retention’ Category

What New Dentists Can Gain from Losing

Friday, April 6th, 2018

Guest post by Nelson Kanning, DDS

Why would anyone boast about being a loser, especially if losing involved money? Who in their right mind would consider losing money a gift? Most dental practice owners and even associates would throw a fit at the idea of setting a goal to lose money. But, I’m proposing being a loser can make sense, particularly if you’re a new dentist.

Until recently it was hard to admit that being a loser is one of my greatest gifts. The majority of my experience with teams has been as a loser. High school football; we lost. I played for a Division I football team that was bowl champ the year prior to me joining. Then, we lost. Losing used to be tough. However, now I’m finding being a loser is a joy.

I’d say this revelation happened about six years ago. I was sitting in the audience at the American Academy of Cosmetic Dentistry’s (AACD) annual scientific session in Seattle. During one of the opening sessions, I became curious about the awards being given to offices who participated in their Whitening Challenge. Offices who participate in the AACD Charitable Foundation’s Whitening Challenge agree to donate a portion of profits from their whitening to the Give Back a Smile program, which restores the smiles of survivors of domestic violence. And one office received the award for donating the most profit from whitening to the AACD. That office’s benevolence inspired me. Their team was excited about the program. The doctors felt good about the service to their patients and to a much greater cause. That day, I realized that program had to be part of my practice.

It seems fit, here, to reveal that dentistry is my second career. Through my twenties, I made a living as a professional fundraiser asking people to donate money to leadership programs, support scholarships, and buildings for a private liberal arts college. During that time, I was always fascinated by the joy the donor received knowing their money was making an impact for someone deserving. The Whitening Challenge has given me that same feeling of joy. It is a whole lot more fun to give money away freely than it ever was to ask for money.

Does donating increase my bottom line? Who knows. But ultimately, who cares. You’re not a dentist solely for the profit. Remember, you said it yourself in your interview: “I really want to help people and make a difference.” Boom, here is your chance. Finding a cause for your practice, like the Whitening Challenge, can make instant connections with skeptical patients as well as entice new patients into our chairs. It has given my team a cause they are proud to stand behind and excited to share with our community. However, it mostly reminds me that when you do the right thing, despite your overhead, your monster loans, and your financial ambition, being a loser just feels good.

AACD.Blog.4.7.18.Kanning (002)Nelson earned a BS at William Jewell College, with an emphasis in Leadership and Biology. After graduating, he served two years as a leadership trainer and capital campaign consultant for Sigma Nu fraternity. Although he enjoyed his mission-driven work in the non-profit sector, Nelson decided to pursue his original desire for a career as a dentist.

Dr. Kanning served on the AACD Charitable Foundation Board of Trustees from 2015 to 2017 and served as the chair from 2016-2017. His office has participated in the Whitening Challenge since 2013 and won the Bright White award in 2014 for donating the most whitening proceeds of all participating practices in that year. Since his office has started participating in the Whitening Challenge, they have donated nearly $25,000 in whitening proceeds.

 

Collections and Your Practice: Success with Patients and Insurance Companies

Tuesday, March 20th, 2018

Guest post by Dawn Christodoulou, President/Owner of XLDent

Practice collections have started the trend towards a steady drop in what dentists are collecting for their work. Without a thorough understanding of insurance benefits and collection policies, paired with a good communication strategy, the ripple-effect on staff morale and productivity can exacerbate this decline.

Insurance Collections

Submitted claims is a first step to insurance collections. If weeks pass before anyone confirms that claims were received and being processed, that time has been lost. Insurance carriers do not make a habit of contacting dental practices to let them know if additional critical information or documentation is needed. Electronic claim services embedded in a practice management software are your first line of defense. For example, in XLDent, with one-click, claim status tracks claims instantly; easily avoiding costly delays.

Fee Schedules XLDent.TND.Blog.Electronic.Claims.Status.3.21.18.jgep (002)are a critical part of making sure your office is making accurate contractual adjustments. EOBs are not always the easiest to decipher, especially for staff with little or no experience with insurance billing. Ensure your team is prepared with payer contract details and fee schedule information so they can post accurate adjustments. Patients will appreciate attention to this detail too, so that your treatment plan estimates are as close to accurate as they can be.

Patient Collections

Every practice should have a written financial policy that lays out the terms involved with insurance processing – what is filed, by whom, and where the responsibilities lie. Payer structures and guidelines can change, so review this policy annually, and adjust it as needed. Any changes should require an updated review and signature from your patients.

It’s no surprise that Standard Operating Procedures (SOPs) guide your practice through critical business processes, and collections are no exception. Establish a collection’s timeline, which includes number and frequency of communications, and consequences for non-payment. Practice administrators should adhere to them, but not without exception. Administrator’s should bring any individual patient concerns or circumstances that need review to the practice owner for further discussion.

Think about how patients want to interact with your practice nowadays, including making payments. XLPortal is a comprehensive solution allowing patients to not only make payments online, but also verify and update medical forms before an appointment, view upcoming treatment plans, and more. Convenience can often be a compelling factor in getting that payment sooner rather than later.

The best way to tackle collections head on is to start with the basics. There is always an opportunity to turn declining collections around, and practices just starting out should strive to establish successful procedures from the start.

To connect with XLDent, call 800-328-2925 or email xldentinfo@xldent.comDawn

Dawn Christodoulou is the President/Owner of XLDent. She has more than 25 years of experience computerizing dental offices and helping both new and established practices streamline electronic workflows for increased efficiency, improve patient engagement, and achieve maximum profitability. Dawn is also a member of ADA SCDI Working Groups 11.1 Standard Clinical Architecture and 11.9 Core Reference Data Set.

Getting Patients in the Door for a New Startup

Tuesday, March 6th, 2018

Guest post by Brian Baliwas, DDS

Four years ago, I took a risk as a new grad and joined a group practice in San Francisco to try and build a patient base of my own. A few trusted mentors supported the idea and gave me the confidence that building something for myself straight out of school was a good idea.

I saw a staggering FIVE patients in my first week. My days were full of hygiene and down time, but I kept a positive outlook throughout it all. I knew that if I did good work and treated people like family, this slow start and double-digit patient count would be temporary.

Like any dental startup, the priority was getting patients in the door. When I wasn’t with patients, I brainstormed different ways to market my practice with a limited marketing budget. Today, my patient count is in the quadruple digits, and I believe social media has played a significant role in that growth.

Social media gives dentists an opportunity to show potential patients something no other type of marketing can: a glimpse of who they are behind the mask. Dentists who treat social media like traditional advertising and post about whitening specials and Invisalign discounts miss out on the opportunity to really convey their personality and practice philosophy.

In addition to growing my practice, social media has allowed me to connect with people I may have never met. Aside from patients, I’ve met other dentists, specialists, dental students, laboratory techs, and dental product reps. I use it to stay connected with people I meet at conferences. I even met the person mentoring me towards AACD accreditation, Dr. Adamo Notarantonio (@adamoelvis), through Instagram!

The question you must ask yourself when starting a dental social media account is: what do you want to share and who are you targeting?

If growing a practice is your goal, don’t get caught up focusing on irrelevant numbers. Patients don’t (directly) care about your follower count, follower to following ratios, how many likes you received, or other meaningless social media statistics. Focus on content and providing information they would find valuable. Nothing else matters.

If you have a great personality and provide honest dental care, your future patients deserve to know! Take pictures of your office, staff, patients and dental work (with permission), volunteering, CE courses, hobbies, humor, family, and individuality. Share who you are… and then share some more.

AACD.BLOG.3.7.18.BrianBaliwas.photo (002)Brian Baliwas (@sfdentalnerd) received his DDS degree from the University of the Pacific Arthur A. Dugoni School of Dentistry, where he graduated with high honors and was elected to join both Omicron Kappa Upsilon and Tau Kappa Omega dental honor societies. He is an active member of the American Academy of Cosmetic Dentistry and the Academy of General Dentistry, and maintains a fee-for-service private practice in San Francisco, California, with two locations near Union Square and the Marina district.

His practice philosophy is centered on conservative, highly esthetic, comprehensive dentistry that utilizes modern technology and techniques. Dr. Baliwas also teaches part-time at UOP in the Department of Integrated Reconstructive Dental Sciences.

 

 

4 Ways Dentists Will Grow Their Practice in 2018

Monday, January 22nd, 2018

Guest post by Dawn Christodoulou, President/Owner of XLDent

I have to imagine that most every practice has a 2018 goal of growth. Now it’s time to start implementing your plans so changes can take hold and start producing results. Goals are a means to keep everyone motivated and pushing for excellence. Investing in new technology can certainly provide advantages that make you stand out from the crowd, and get new patients coming in your door. Current patients will take notice too, and feel confident that they made the right choice entrusting you with their family’s dental care.

Let’s first talk about recall. Maybe it’s not your strong suit, but it needs to be! Seventy-five percent of your revenue comes in through your hygienists, and getting people scheduled is the first major hurdle to making that happen. There are many ways to improve what you are already doing to reach patients, but perhaps you would rather this particular problem would solve itself? Automated patient communications are the answer to the time-consuming and challenging task of reactivating dormant patients and reminding scheduled ones to come in. Using a customizable combination of phone calls, emails, and texts, front desk staff can better utilize their time interacting with patients and focus on patient experience.

Many offices gain or lose staff after the holidays. Either way, the start of a fresh year is a chance to review standard operating procedures, especially if they haven’t been updated in a while. SOPs provide guidance to each member of your team, so they always know what part of the workflow is whose responsibility. Better to lay out practice expectations at the beginning, so that your new, or re-assigned, team member fits into your practice like a puzzle piece from the start.

Faster and mXLDent.Blog.1.21.18 (002)ore accurate payment processing, clearer insurance benefit coverage, and electronic insurance payments (EFT) are a few focus areas for those looking to streamline payer and insurance services. To maximize these options, integration of the service is a must. XLDent’s integrated ERA solution not only auto-populates the payment amount during the posting process, but also the contractual adjustments from Electronic Remittance Advice.

One of the best things to do when there is a slow-down and the winter doldrums set in is to retrain or “tune up” your team. Webinars are a great way to kick this off, but on-site and live web training are important options to consider as well. They give you a more hands-on training that isn’t quite the same as watching a video. Whether it’s appointment reminder automation or staff education, this year, set out with your best foot forward for growth!

To connect with XLDent, call 800-328-2925 or email xldentinfo@xldent.comDawn

Dawn Christodoulou is the President/Owner of XLDent. She has more than 25 years of experience computerizing dental offices and helping both new and established practices streamline electronic workflows for increased efficiency, improve patient engagement, and achieve maximum profitability. Dawn is also a member of ADA SCDI Working Groups 11.1 Standard Clinical Architecture and 11.9 Core Reference Data Set.

A Smart Start to Practice Growth

Tuesday, August 1st, 2017

Guest post by Dawn Christodoulou, President/Owner of XLDent

As the owner of a practice starting out or a stagnant one trying to grow, you are faced with figuring out what impacts practice growth the most. When properly planned, three areas can help to maximize growth from day one.

  1. Systems

You’re likely not thinking about efficiency or productivity during your first days or weeks in business. With a handful of patients each day, you’re not faced with bottlenecks, communication gaps, or duplication of processes. Alas, you soon will be. Systems minimize gaps or overlaps in your daily processes. They are needed for productive workflows and profitability.

Create standard operating procedures (SOPs) early on. Doing so sets the stage for staff expectations, accountability measures, and helps you measure areas of success or needs for improvement. Early on, you are likely running your practice without a full team. You have an assistant also taking on the front desk role, because you’re simply not busy enough yet to hire a full-time admin team member. As you bring on new staff, a written set of SOPs will ensure each team member is prepared and knows their responsibilities. Systems should be created knowing they will evolve as your practice grows and staff roles change. XLDent provides each practice, whether just starting out or transitioning from another PMS, a core set of SOPs to start with. They are a fantastic starting point for those new to establishing systems, and are customized by each practice as needed.

  1. XLDent blog photo Mockup-12-19-16Reviews and Referrals

I doubt there’s a practice starting out today that doesn’t have an online presence from day one. From the day you open your doors, focus on creating a process for reviews and referrals. Nothing attracts new patients more than a healthy online rating and patients who aren’t afraid to tell others about their great experience. After a visit, ask your patient if they were happy with their experience and funnel them right over to do that 5-star review. Lighthouse 360 helps you automate this. Emails. are automatically sent post-visit, and good reviews are posted right to your website and social media pages.

  1.  Patient Experience

It’s no surprise that convenience and consumer experience are priorities when a new patient chooses a dentist. They are especially significant in gaining one who is loyal. Don’t discount the importance of electronic reminders, online access, and paperless forms, to a patient. A busy mom doesn’t want to be faced with a stack of forms to complete that you’re going to scan and shred anyway. Consider a system that embraces all aspects of a streamlined paperless system, so you’re not left with the task of finding disconnected solutions that leave you with clumsy systems.

To connect with someone from XLDent, call 800-328-2925 or email xldentinfo@xldent.com

DawnDawn Christodoulou is the President/Owner of XLDent. She has more than 25 years of experience computerizing dental offices and helping both new and established practices streamline electronic workflows for increased efficiency, improve patient engagement, and achieve maximum profitability. Dawn is also a member of ADA SCDI Working Groups 11.1 Standard Clinical Architecture and 11.9 Core Reference Data Set.

 

Sex, Drugs & Oral Cancer

Thursday, June 1st, 2017

Sex, Drugs & Oral Cancer…what does this mean? Let’s take a closer look at oral cancer to see how sex and drugs play a role in the development. The risk factors for oral cancer are not only the traditional risk factors of tobacco, alcohol, and age, but now there is an increasing prevalence being caused from a sexually transmitted virus, HPV 16. With the new risk factor of HPV, oral cancer is not only affecting older patients, but now younger patients without the traditional risk factors. This means that everyone who walks into your office potentially has a significant risk factor. Just as with other cancers, early diagnosis of oral cancer provides a markedly improved prognosis for the patient. Knowing that early discovery for cancer saves lives, our goal should be to screen every patient. With the changing trends, it is important to have a tool in your arsenal for early discovery. OralID™ is the perfect solution and is being used in some of the top clinics and cancer centers across the nation.

OralID™ is an FDA Cleared medical device for oral cancer (and pre-cancer) screening. Without the need for any rinses, dyes or other consumables, OralID™ uses fluorescence technology that when shined in the mouth causes healthy tissue to fluoresce an apple-green color and suspicious tissue appears dark. If a dark lesion is found, the recommended protocol for screening is to have the patient back in two weeks to reassess the lesion. Normally these lesions will have healed in the follow-up period. If the lesion is still present, then performing an advanced cytology swab (CytID™) or a biopsy (PathID™) is recommended at that point.

In addition to the OralID™, Forward Science provides complimentary diagnostic tests designed for early discovery. The company offers an all-inclusive program, called the ID For Life Program™, that provides not only the OralID™ device for each office, but diagnostic tests, unlimited support, marketing materials, a lifetime warranty, and more. The ID For Life Program™ helps to ensure success in implementing an oral cancer screening protocol in each office.

As oral cancer has continued to rise over the past eight years along with the risk factors now affecting all demographics, we encourage you to join Forward Science and commit to screening each of your patients. By working together, we may play a crucial part in reversing oral cancer trends through early detection. Learn more by visiting www.forwardscience.com.

FSForward Science is a privately held biotechnology company based in Houston, Texas. OralID, Forward Science’s flagship product, is an award winning oral cancer screening device that allows clinicians to Shine Light. Save Lives.™ by identifying abnormalities that may not be seen under traditional white light examinations. Forward Science quickly expanded its product portfolio in efforts to provide clinicians with a complete program to battle the rising trends of oral cancer. With the launch of the ID For Life™ Program, Forward Science has evolved into the industry leader for oral oncology. The ID For Life™ Program includes the following in an effort to change the trends for oral cancer: screening device (OralID), diagnostic tests (CytID, PathID, hpvID, phID), and treatment options (SalivaMAX). SalivaMAX is Forward Science’s latest product offering, which is an FDA Cleared prescription strength rinse for all ranges of xerostomia.

Guest post by Dawn Christodoulou, President/Owner of XLDent

Sunday, July 3rd, 2016

5 Tips to Help New Dentists Build Patient Loyalty

As a New Dentist, you face the challenge of establishing strong patient relationships. Patient loyalty is not gained by just one thing, but by a compilation of positive influences. Because it’s so critical to practice success, let’s look at 5 ways you can help build loyalty in your practice.

  1. Get to Know Your Patients Before You Meet Them

By spending just one minute reviewing a patient’s dental chart before you enter the operatory you can identify how long this patient has been seen in your office, who their family is and notable treatment history. Long-term patients will be impressed if you acknowledge the trust they’ve put in this practice and thank them for being your patient.

Using a patient web portal that allows patients to get started with registration forms before their first visit can help get the relationship started even before they walk in the door.

  1. Use Interactive Technology

Rather than being the doc with your back to the patient while you look at some crusty monitor, try engaging your patient in their dental chart. Use a Tablet PC to educate the patient about their dental treatment, review xrays, sign treatment consent forms and watch patient education videos. With a Tablet PC in hand, you’re speaking to patients at their level, not pointing at a TV in the corner.

  1. Web Presence is a Must

Don’t waste time introducing yourself online. Use your website and Facebook page to feature pictures and a short bio for a great introduction to you and your practice. And incorporating videos are even better! If you don’t have the time or resources to invest in professional video, make a selfie video with your phone and put it on Facebook. It may feel awkward, but your patients will appreciate seeing the real you. Be sure to show your personality and give patients a way to connect with you on social media.

  1. Share your Passion

Take time to inform your patients about changes in dentistry such as new products available for home use, changes in regulations or rules, and new technology. Share your opinions, beliefs and goals. Use your social media channel to communicate your message and consider sending out patient newsletters too. Patients want to go to a dentist that stays current and cares about industry changes. So tell them what’s going on!

  1. Communication

With electronic records, communication is getting easier every day. During an appointment, you can easily email perio charts and treatment plans directly to your patients. If they aren’t ready to schedule their treatment plan today, send them a copy so that they can review the plan when they get home. Including online communication methods helps to broaden the connection patients have with you and your team.

A great dental software program is a key component to establishing patient relationships that lead to long-term loyalty. XLDent simplifies your workflows, helps you make the best use of current technology, and gives you the tools to do all this.

As an independent dental software company, XLDent is dedicated to the preservation of private dentistry and has made it our purpose to help new dentists in practice build successful small businesses.

 

Dawn

Dawn Christodoulou is the President/Owner of XLDent.  She has more than 25 years of experience computerizing dental offices and helping both new and established practices streamline electronic workflows for increased efficiency, improve patient engagement, and achieve maximum profitability.  Dawn is also a member of ADA SCDI Working Groups 11.1 Standard Clinical Architecture and 11.9 Core Reference Data Set.

To speak with someone from XLDent, please call 800-328-2925, or email xldentinfo@xldent.com

Encrypting Your Patient Identity and Health Information

Friday, April 15th, 2016

Guest post by Mark Hollis, CEO of MacPractice

In 2015 alone, the identity and health information of 35% of Americans was exposed – more than 111 Million patient records. More and more, dentists and patients are becoming aware that reported breaches like this effect them directly and can have grave consequences. If you think about it, most of us know someone who has had their personal information compromised and had to spend years recovering from a loss of their identity. Your patient’s identity theft can results in:

Fraudulent charges

Empty bank account

Lost home

Stolen Social Security benefits

Bad credit

Emotional stress, divorce, loss of business, etc.

Health care providers are required by HIPAA to protect EPHI with AES encryption ‘at rest’ on the server and backups, and on a network in the office (and between offices and over the Internet if that applies). The theft and sale of EPHI (Electronic Protected Health Information) is lucrative for thousands of hackers in places like Iran, Russia and China. No one can stop the attempts, but dentists can, at a minimum, use dental software with built-in encryption that makes EPHI indecipherable to a hacker or burglar.

A startling reality is that vendors are NOT required to provide encryption in their software. Other than MacPractice, NONE of the other leading dental vendors provide encryption in their software.

Patients are starting to ask dentists how their data is protected before providing it. In a recent survey, 50% of patients said they would leave their doctor if they were notified their data was exposed, as is required by HIPAA of all doctors who do not encrypt EPHI as well as their database password. In addition, HIPAA and States can assess millions of dollars in fines for non-compliance. This is truly a national emergency.

Encrypted software helps you avoid millions in fines for non-compliance, and qualifies you for HIPAA’s Safe Harbor. In the event of a breach, Safe Harbor can exempt you from having to send first class mail to all who are affected, notify HHS and prominent media, post a notice on your home page, and more. Practices that do not encrypt their patients’ data and report a breach rarely recover.

MacPractice encourages you to learn more about this important topic and how built-in encryption can protect you and your practice. You can download our free whitepaper, register for our encryption webinar and subscribe to our HIPAA web resource page.

MarkHollis_headshot_2014

 

For more than 30 years, Mark has been helping doctors to run their practices more efficiently, first as a practice management consultant and now as CEO of MacPractice – the leading software for doctors who prefer Apple technology. Mark has spoken at seminars, trade shows, dental schools and more than 500 small business events at Apple locations. He is an established and well-respected leader on Cloud computing, dental and medical technology and Electronic Health Records.

He can be reached at markhollis@macpractice.com

Defining Yourself in the Dental Community

Wednesday, March 30th, 2016

In 2015, I, along with my wife Ana Paula Ferraz-Dougherty, was inducted as a Fellow into the International College of Dentists—an honor only about 4 percent of U.S. dentists receive. The ICD is a worldwide dental organization that recognizes professional achievement, advancement and service to dentistry.

My wife and I graduated from dental school less than 10 years ago (7.5 years to be exact). We practice in Texas, but we aren’t from Texas and didn’t go to dental school there either. This isn’t common for ICD inductees, who are typically older than us and have long standing connections and friends in their communities.

So how did we make names for ourselves in our dental community and receive such a prestigious honor in such a short amount of time? I attribute it to three factors: participating in organized dentistry, moving to a city with a great community of dentists, and simply turning some disadvantages into advantages.

It was daunting to move to San Antonio in 2010. We didn’t know a single person. Texas is a welcoming, friendly place, and within a few months, we made friends and connections. By showing up to meetings, participating in committees, and valuing every relationship, we built a network.

When you’ve been part of a community for a long time, it’s only natural to stay in a small comfort zone of friends and associates. When you’re new and have no comfort zone, there’s a lot of freedom and opportunity that comes with that. There’s an opportunity to consciously define who you are. Before and during dental school, I wanted to become a dentist. That was such a big goal I didn’t really think about anything bigger than that!

After being a dentist for a few years, I recognized there was opportunity for so much more. I asked myself questions like, “What do I want to be known for?” and “How can I make things better for people around me?” I wanted to be known as someone who served others; this motivated a lot of my decisions about how I would spend my time. I’m not sure I would have been so introspective if I had stayed in one place. I’m not sure I would have taken advantage of every opportunity to give back if I felt it was always going to be there for me.

We wouldn’t be ICD members if it wasn’t for our sponsor and our generous friends who wrote letters to support us. Six years ago we moved into a community with many of the best dentists in the country. Whether it’s with service to the profession, contributions to advancing dentistry, or clinical excellence, there are so many shining examples in our own city. These are our  mentors and our friends. We’re very fortunate to be surrounded by great people.

Larry DoughertyLarry Doughtery, DDS, is a 2008 graduate of Nova Southeastern University. He has chaired a number of committees on new dentists, has taught at the University of Texas Health Science Center at San Antonio School of Dentistry, and now owns Rolling Oaks Dental, a start-up practice in San Antonio, where he practices with his wife who is also a dentist.

5 Steps for Patient Referral Success

Monday, February 15th, 2016

Guest post by Dr. Lindsay Goss, DMD, MPH

As a general dentist I work with specialists every day in order to provide exceptional comprehensive patient care. I used to think that when I referred a patient to a dental specialist that they would take over from there with the patient’s care. They would diagnose the patient, treat the patient and the patient would return to my office only when they have improvement. But what I soon realized is that I would wonder what was happening? When is the patient returning to my office? What was their diagnosis? What is the prognosis? Once I referred the patient out of my office, I felt that I could no longer be in control of my patient care. However, with a few changes to our office protocol on how we make a referral, I remain a part of my patient’s continuation of care with the specialist.

Here is my office protocol:

1. Determine the patient needs a referral to a specialist.

2. Define what specialist can provide a Diagnosis, Prognosis and Treatment recommendations (DPT).
   a. What type of specialist should the patient see?
      Does gender of the doctor or the location matter?
      Does insurance coverage make a difference for this patient?

3. Offer patient a pre-scheduled appointment with the specialist prior to leaving your office.
   a. This step is important because it commits the patient to the care they need.
   b. Our patient coordinator gives insurance information to the referring office.

4. Write the pre-scheduled appointment day/time on the referral slip.
   a. Make a copy of the referral slip for your patient records.
   b. Inform patient their records will be sent over and ready for their consult appt.

5. Compliment the specialist and inform the patient that we will look forward to hearing the results from the consult appointment.
   a. Ask your specialist for a pre-treatment letter which states the DPT.
   b. I always review the DPT from the specialist prior to treatment with the patient.

I would encourage any New Dentist to get to know their specialists and develop a clear relationship on how you want to manage patient care. Call and invite your specialists to meet over lunch! When I work with a specialist I am inviting the specialist into a relationship of trust I have built with my patients. The patient knows that I am going to follow their case and I expect the patient to follow through with the recommended treatment/care. For these reasons it is important to make working with specialists an easy and routine process.

LindsayMGossDMDMPH

Dr. Lindsay Goss is an esteemed member of The New Dentist Magazine Advisory Board. She graduated from the Arizona School of Dentistry and Oral Health and AT Still School of Health Management.  Dr. Goss also completed an Advanced Education in General Dentistry program through the Lutheran Medical Center before she worked with four different types of practice settings, and prior to starting up a solo “space share” in Chandler, AZ.